ZIGZAG Global

Streamlining E-commerce Returns with Custom Plug-n-Play Solutions

SUCCESS STORY

ZigZag Global is a SaaS platform that helps retailers manage and resell returned stock in local markets.

0 %
Increase in Customer Base
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Increase in Retailer Onboarding Efficiency
THEIR STORY

Global eCommerce Returns Platform

Zigzag Global is an award-winning platform for returns management for multiple ecommerce retailers around the globe. It offers a simple end-to-end solution to retailers through a web-based platform to smoothly handle the returns from customers without any third-party dependencies. ZigZag manages returns for major global retailers such as TopShop, GAP, Dorothy Perkins, Agent Provocateur and Selfridges&Co.

zigzag - shopdev casestudy
THEIR GOAL

Easy Retailer Onboarding and Swift Returns Management

To automate the redundant processes involved in onboarding retailers and to revamp Zigzag’s Global returns platform. 

We operate a complex web application that can be tricky for a new individual or a company to understand right away. We hired ShopDev as we needed an add-on for our current system to make it run more efficiently and help extend the existing functionalities. The easy plug and play solution developed by Shopdev for our return orders platform helped us onboard thousands of retailers across the globe.

Ravi Santhanam

CMO, ZigZag

THE SOLUTION

Plug and Play Cartridges

Zigzag Global works with retailers operating on a variety of ecommerce platforms like Shopify, Magento, BigCommerce, and so on; with each platform having its integration mechanisms, retailer onboarding was done manually – which used to take weeks and hence required a solution to simplify and improve the fluency of the processes.

ShopDev developed Integration adaptors called Cartridges which connected ZigZag’s return management system to the retailers’ ecommerce platform via APIs. The solution reduced retailer onboarding time from weeks to minutes.

In parallel, a gateway was developed to integrate third-party applications of closed platforms, showcasing all orders placed in a Web-app. This gateway acted as a middleware between the Retailers and the Cartridges, becoming the single source of order management for all Retailers.

The second part of the solution involved Live Exchanges. Customers could swap it online for products with similar price, weight, and category attributes instead of returning the product. Similar product recommendations led to easy returns for customers with increased conversions.

THE SUCCESS

Onboarding Retailers and Returns Management made easy

After the successful implementation of the developed solutions, Zigzag Global experienced:

  • 42% Increase in Customer base
  • 89% Increase in the retail onboarding process
  • Reduced reconciliation problems
  • Real-time synchronization of products and orders
  • 140% improvement in order return management

Technologies Used

NodeJS

Magento 1&2

We operate a complex web application that can be tricky for a new individual or a company to understand right away. We hired ShopDev as we needed an add-on for our current system to make it run more efficiently and help extend the existing functionalities. The easy plug and play solution developed by Shopdev for our return orders platform helped us onboard thousands of retailers across the globe.

Team Zigzag

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