Customer Support Intern
ShopDev is a full-service technology and design company specializing in software & product development and technology acceleration. We have 250+ employees working with enterprise clients and growth stage startups globally. We strategize, design, and build best-in-class digital products, transform teams, and co-create disruptive business models. Work as technology innovation partners with our clients, helping them adapt and thrive in the digital era.
● Open and maintain customers’ webstores by recording account information
● Answer the queries asked by the customers (old or new) received via emails or social media accounts.
● Maintain leads in Hubspot and touch-base with the clients if their free trials are ending.
● Talk to new clients and tell them about new features to ensure maximum conversions to monthly or yearly plans.
● Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
● Recommend potential products or services to management by collecting customer information and analyzing customer needs
● Bachelors’/Master’s degree
● Entry level to 1 years of experience is required
● Experienced with Microsoft Office applications or Google Sheets for reporting, analytics and presentations.
● Excellent communicator in written and verbal form
● Extremely versatile, dedicated to efficient productivity
Why join ShopDev?
● When you start at ShopDev, you’ll get exposure to countless opportunities within the organization, and get to work on extremely exciting projects in an international setting.
● Work in an entrepreneurial setting that supports openness to innovative ideas.
● Work with highly intelligent and driven team members who display a high degree of initiative, motivation and flexibility.
● We offer a highly competitive salary, excellent benefits, health and insurance coverage, generous paid holidays, and life & work balance.
The full-time position will be based in Lahore at our company office, in a fast-paced, creative, young and collaborative startup environment.
Send your CV and Cover Letter to firstname.lastname@example.org
We are looking to hire immediately.
Check us out at www.shopdev.co